our Policies

Information We Collect

When you visit Bird & Batter or place an order, we may collect:

Contact & order info: name, email, shipping/billing address, phone number, and payment details (processed securely by our payment provider — we don't store full card numbers)
Account info: if you create an account, your login credentials and order history
Automatically collected data: IP address, browser type, device info, and pages visited, via cookies and analytics tools like Google Analytics

How We Use Your Information

We use this information to process orders, communicate with you about purchases, improve our site and products, send marketing emails (if you've opted in), and prevent fraud.

We use cookies to remember your cart, understand site traffic, and improve your experience. You can disable cookies in your browser settings, though some features may not work properly.

Sharing Your Information

We don't sell your personal information. We share it only with service providers who help us operate the site (e.g., payment processors, shipping carriers, email platforms), or if required by law.

Your Choices

You can unsubscribe from marketing emails at any time via the link in any email. To request access to, correction of, or deletion of your data, contact us at info@birdandbattereats.com.

Data Security

We use reasonable safeguards to protect your information, but no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this policy periodically. The date below reflects the most recent revision.

Refund Policy

All sales are final. Because we're a food truck serving fresh, made-to-order food, we don't offer refunds or exchanges for change of mind, taste preference, or similar reasons.

That said, if something's wrong on our end — an incorrect order, a quality issue, or a mistake we made — let us know and we'll make it right. Refunds in these cases are considered case-by-case, at our discretion.

To request one, contact us at info@birdandbattereats.com within 24 hours of your order, with details of the issue (a photo helps if applicable).

Last updated: 07/31/2026

Questions? Contact us at info@birdandbattereats.com